Welcome to JONDO Europe

Your Partner Portal for Print Integration

Everything you need to get started, from onboarding and agreements through to integration guides, sales tools, and support resources.

4 Integration Streams
4 Storefronts Supported
24/7 Production Capability
EU+ Shipping Coverage

Onboarding

Before you integrate, there are a few key steps to complete. Work through these in order to become an approved JONDO Europe partner.

01

Non-Disclosure Agreement

Protect confidential information shared between both parties during the onboarding process.

Required First
02

Application Form

Complete the partner application with your business details, anticipated volumes, and integration preferences.

Business Details
03

Pricing and SKU Selection

Review our product pricing and select the SKUs relevant to your business.

Commercial
04

Credit Check

A standard credit assessment to establish account terms and payment conditions for your partnership.

Financial
05

Partner Agreement

Sign the formal partnership agreement outlining terms of service, SLAs, and responsibilities.

Final Step

Once your partner agreement is signed, you'll receive account credentials and can proceed to select your integration solution below.

Choose Your Integration Solution

Select the integration method that best suits your business model and technical requirements.

Order Desk

Order Management System Integration

API Direct SiteFlow

SiteFlow API Integration

Sales & Marketing Tools

Everything you need to promote and sell JONDO Europe's print services to your customers.

Product Catalogue

Full product listings, specifications, available finishes and production capabilities.

View Catalogue

Image Guidelines

Artwork specifications, file formats, colour modes, resolution and bleed requirements for print.

View Guidelines

Product Mockups & Images

Ready-to-use lifestyle mockups, studio images and PSD templates for all major platforms.

View Mockups

AWS S3 Artwork Hosting

Step-by-step guide to hosting your print-ready artwork files on AWS S3 for use with HP SiteFlow.

View Guide

Wall Decor Calculator

Calculate pricing for wall decor products based on size, substrate and finish options.

Open Calculator

Frequently Asked Questions

PDF is the preferred file format for all print files.

300 DPI is recommended for optimal print quality. 150 DPI is the minimum acceptable resolution.

sRGB is the required colour profile for all artwork submissions.

No. Artwork files must be supplied print-ready in the exact dimensions required for the SKU. The system will not automatically enlarge or reduce artwork.

Large source files may be stored internally, but the uploaded production files still need to be prepared in the correct print-ready dimensions.

Yes, Google Drive links can be used temporarily, but direct download links are required — preview links will not work.

Orders are submitted to the SiteFlow API via a POST request with a structured JSON payload containing order, shipment and artwork details.

The integration uses HMAC-SHA256 authentication with specific headers including an authorisation token, date and algorithm.

The payload includes customer details, product SKU, quantity, shipment information, carrier details and artwork file URLs.

Artwork URLs are included in the payload and are fetched directly by SiteFlow during order processing.

Yes, each design must be manually imported and mapped to JONDO products within Order Desk.

JONDO recommends Amazon S3 or Microsoft Azure for file hosting, as both are more reliable for file management and integrations.

Useful Information

Key contacts, facility details and support resources for your partnership with JONDO Europe.

Key Contacts

  • Technical Support techsupport@jondo.co.uk
  • Accounts & Billing accounts@jondo.co.uk

Production Facility

  • Location To be confirmed (JONDO Europe HQ)
  • Production Hours Mon–Fri, 24-hour capability
  • Cut-Off Times Same-day: Orders before 12:00 GMT
  • Capacity High-volume production capability

Shipping & Delivery

  • Coverage UK, Europe & International
  • Express Service Next-day UK delivery available
  • Tracking Full tracking on all shipments
  • Carriers Royal Mail, DPD, FedEx & DHL

SLAs & Turnaround

  • Standard Production 2–3 business days
  • Quality Guarantee Reprints for production defects
  • Platform Uptime 99.9% SLA commitment